Terms & Conditions

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Bookings are subject to the following terms and conditions.

BOOKING & PAYMENT PROCEDURE

  • 25% of the booking fee is due on the day of booking. Payment is due in full four weeks before the holiday.
  • We will email you a confirmation of your booking once we have received deposit payment.
  • Guests must be over 21 years of age to make a booking with Coed Gelert

SECURITY DEPOSIT

  • Credit card information will be kept on file in order to cover any damages or other costs. (GDPR will be adhered to)
  • When you make a reservation, you accept responsibility for any theft, breakage, or damage caused by you, your pets, or any member of your party, and you agree to fully indemnify us for any loss we may incur as a result.

CANCELLATION POLICY

  • We strongly advise that you take out comprehensive travel insurance to cover cancellations.
  • No refunds will be given if a reservation is cancelled within 30 days of the start date.
  • If you cancel before the 30 day period, you will be refunded the full amount, minus your 25% deposit.
  • Failure to arrive will not result in a refund.

DOGS

  • Only 2 dogs are allowed at one time
  • We will only accept dogs; no other pets will be permitted.
  • Your dog(s) is limited to the downstairs area only & your security deposit will be used for cleaning if this is ignored. Please refer to the section on damages and additional charges.
  • Guests are responsible for cleaning up after their pets (inside and outside).
  • We ask that dogs are not to be left alone in the properties, unless you provide them with a crate.

FACILITIES & SERVICES

  • All inventory must remain in the property and not be taken to another property.
  • Please respect the community and try to keep noise levels to a minimum, especially between 11pm and 8am.
  • We reserve the right to cancel a holiday without refund if the unreasonable behaviour of the people named on the booking (or their guests) interferes with the enjoyment, comfort, or health of others.

BROADBAND

  • Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time; however we endeavour to maintain the hardware and connection within all cottages. If there is a fault with the wireless router provided, we will give support and maintenance

NUMBER OF OCCUPANTS

  • The maximum number of persons using the accommodation at any time must not exceed four for the 2 bed cottages, and six for the 3 bed cottages.
  • Only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

CHECK IN, CHECK OUT & RETURN OF KEYS

Check in is from 4:00pm. Check out is at 10:00am.

  • Guests will be given a code to access the key safe on arrival. The code will remain the same for the duration of your stay and it is your responsibility to keep the key with you at all times.
  • We ask that you return the key in key safe during check-out.
  • Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

DAMAGES TO PROPERTY & ADDITIONAL CHARGES

  • This property is privately owned and we expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.
  • Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action.
  • If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out.
  • Guests are responsible for any damages or excessive cleaning required as a result of their stay. If any damage occurs to the property, furniture, or provided amenities, or if additional cleaning is needed beyond our standard service, the costs will be charged to the guest.
  • We or our representatives reserve the right to enter the property at any time to undertake essential maintenance.
  • The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

CAR PARKING & EV CHARGING

  • Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 1 vehicle (per 2 bed cottage) and 2 vehicles (per 3 bed cottage). If needed, please note the village has a pay and display car park opposite the cottages.
  • We will not be liable for the theft or damage to your vehicle or its contents.

  • The use of EV charging equipment or any similar electrical charging devices for vehicles is strictly prohibited within the premises of our holiday cottages. Should you require alternative options for EV charging during your stay, we recommend exploring nearby public charging stations or contacting local authorities for guidance.

Coed Gelert
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Privacy Overview

This privacy policy sets out how Coed Gelert uses and protects any information that you give Coed Gelert when you use this website.

The Coed Gelert is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Coed Gelert may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2022.

What we collect

We may collect the following information: name, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers, What we do with the information we gather. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping and arrangement of your booking.

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@eryricottages.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact to enquiries@eryricottages.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.